Getting our Smart, Globe USC for MNP process: Here’s our experience - TrueID

Getting our Smart, Globe USC for MNP process: Here’s our experience

YugatechJanuary 23, 2023

The Mobile Number Portability (MNP) has been in effect for more than a year, allowing subscribers to change networks without changing numbers. We recently decided to switch networks and share the initial steps to MNP to benefit those considering applying.

Before we start, number porting has two types, external and internal. External is moving from one network to another. For internal, it’s when you retain your current mobile number and move from postpaid to prepaid, and vice versa within the same network.

Example for Globe:
• Globe Prepaid or TM to Globe Postpaid
• Globe Postpaid to Globe Prepaid or TM
• Globe Prepaid to TM and vice versa

For this article, we’ll be doing an external port. Our Smart SIM is postpaid, while our Globe SIM is prepaid.

Smart Postpaid

The first step for any MNP process is to acquire the Unique Subscriber Code (USC), and the only way to get that is to visit the telco’s store near you and inform them that you want to port your number.

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In our case, since we have a postpaid SIM, the first thing they asked is if our account is still under contract. We have had the account for more than 24 months now, so we don’t have to worry about it.

The next step is to close the postpaid account and ensure we have paid any pending balance. Otherwise, the MNP process will fail. Customer service advised us not to use the number for anything that would entail charges. So we paid our outstanding bill, gave our government ID, and filled out a form. After that, Smart gave sent the USC to our number via SMS.

The whole process took about 15 minutes.

Globe Prepaid

For Globe, it was surprisingly quick. We went to the Globe store and informed them that we wanted to receive my USC to port my number. The customer service rep just took out his laptop and asked for my prepaid number; the USC was received in just a few minutes. All in all, we only spent 5 minutes in the store.

So far, the experience is quick and easy. Probably the only problem you’ll encounter is a long queue or if you don’t meet the requirements if you’re on postpaid.

The next step would be to present your USC and other information/documents to the telco you want to port to. The process differs per telco, so if you want to learn the next steps, you visit these websites:

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