MANILA – The Department of Social Welfare and Development (DSWD) has earned a Civil Service Commission (CSC) recognition for having the highest resolution rate of referred complaints from January to June 2022 through the Contact Center ng Bayan (CCB).
The CCB ensures that government agencies are compliant with Republic Act No. 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 in responding to public concerns.
The CCB monitors the status of resolutions done by agencies.
In a CCB report shared to the media on Tuesday, the DSWD achieved 93.33 percent resolution rate given the 15 complaints referred by the CSC for the first semester of the year.
In a statement, the DSWD said it will continue to pursues excellence in program and project implementation, including adherence to the Anti-Red Tape Act.
The DSWD also has its Agency Operations Center (AOC) that operates daily, including holidays, from 8 a.m. to 4 p.m.
The AOC answers queries and complaints via mobile numbers 0934-4648026, 0943-4648086, 0932-9333251, 0995-7153926, and 0995-7153934.
DSWD Secretary Erwin Tulfo said he will double the number of their regular employees before his term ends while lauding all the agency’s staff for implementing highly-stressful projects like aid distribution without complaints.
"I have witnessed how hardworking the DSWD employees are, even stretching working hours until the weekend just to accomplish our projects. You have continued to perform even under the stress, criticism, and that I am thankful for," he said after their flag ceremony on Monday. (PNA)