Alorica Philippines, one of the largest BPOs in the country with a workforce of 55,000+, recently received the prestigious Great Place to Work® certification for the first time, with 81% of its participating employees affirming the company’s positive work culture.
This recognition—based on what Alorica employees in the Philippines say about their experience working there—reinforces the company’s standing as a global leader in next-generation customer experience (CX).
Positive company culture
Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors that deliver market-leading revenue, employee retention, and increased innovation. It found that 81% of surveyed employees at Alorica consider the company a great workplace, compared to 53% of employees at a typical global company.
“I believe what we really do well here at Alorica is creating an engaging environment where our employees feel accepted, connected, empowered, appreciated, and challenged,” said Jamea Garcia, VP of Human Resources for Alorica Philippines. “We accomplish this through recognition programs, philanthropic activities, diversity & inclusion discussions, contests that showcase our people’s talents, and career growth opportunities.”
From the employees that responded to the Great Place to Work’s Trust Index survey, 88% say that the company made them feel welcome, while 85% report a “sense of pride” over what they accomplished on the job. Some 84% believe they are performing excellent customer service, and 85% say they’re proud to tell others they work at Alorica. In terms of physical safety, 90% feel secure working for the organization. This further solidifies the level of trust that employees put into the organization and demonstrates how the company first prioritizes their employees’ welfare.
In a recently published Great Place to Work research, job seekers are 4.5 times more likely to find a great boss at a certified great workplace. Employees at such workplaces are also 93% more likely to feel motivated to work and are twice as likely to earn their desired pay and have a fair chance at promotion.
Alorica is a global leader in CX, supporting over 250 clients through contact center operations and a host of digital solutions. Alorica brings actionable insights, proven processes, and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement, or market expansion. Alorica Philippines is among the 18 countries that drive CX innovation for businesses in various industries worldwide.
As Alorica Philippines continues to grow, we are hiring for a variety of roles at every level. For more information about careers at Alorica, go to: https://www.alorica.com/careers/philippines.